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Locally owned and operated

Impact Tiling is a locally owned and operated New Zealand company, founded by Robbie and Rachael Le Normand more than 15 years ago.

We pride ourselves on being great communicators, that can help you realise your vision and execute your design brief to your exact specifications.

We follow the latest design trends and utilise the best technology available to deliver superior solutions for your building projects.

Our professional team of installers take massive pride in our work and operate with the highest trade standards.  We also offer guarantees on our products including Frameless Glass and Warmup underfloor heating and wet room solutions.

Meet some of the Management Team

Robbie Le Normand


Robbie is a Director of Impact Tiling, which he founded with his wife Rachael in 2004. As a BCITO Qualified Tiler, Robbie has a great understanding of the trade and what his clients’ needs are. Known for his up-front, pragmatic approach, Robbie takes a lead on business development and driving the business’ strategic plan forward. As well as overseeing the day to day operations of the company, Robbie is responsible for expanding the Impact Franchise Network. He enjoys working with people and is passionate about developing new business relationships. Prior to tiling, Robbie worked as a panel beater for 10 years, and holds a trade certificate in the trade. In his spare time, Robbie lives an active life, riding dirt bikes and mountain bikes. He also enjoys spending time with his wife and 3 children, making the most of the outdoors as a family.

Rachael Le Normand


Rachael is a Director of Impact Tiling along with her husband Robbie, launching the company in 2004. Prior to that she worked as a Travel Agent, in Real Estate Marketing and Accounts, so has extensive experience running the backend of the office. Known for her quick decision making and pragmatic approach, Rachael oversees the financial management and marketing of the business. As a mum to 3 children, in her spare time Rachael enjoys family time, managing the couple’s 40-acre farm, riding horses and gardening.

Paul Le Normand


Paul is a Supervisor for Impact Tiling, working with us since January 2008. He is responsible for project management of our commercial site projects, staff training, quality control and problem solving. He enjoys the fast pace and dealing with the challenges of running live sites. He is an NZQA qualified tiler, holds an Ardex Sika Davco waterproofing certificate, site safe and first aid certification. Previously, Paul has worked as a tiler, taught English as a foreign language in Spain, and been a sales manager for Environmental Expert. Outside of work, Paul plays rugby, is VP of the Waikato Mustang Club, and enjoys spending time with family, taking his girls to their sports events, riding dirt bikes, car shows and building RC cars.

Clive Sinclair

Operations Manager 

Clive is Impact Tiling’s Operations Manager, responsible for managing our installation team and overseeing operations. He joined Impact Tiling in winter 2021, coming from a background in hospitality management with Restaurant Brands. Clive is great with people and has an eye for detail, making him highly qualified for the role. He is extremely experienced managing teams, health and safety, finances, training, franchise management, general operations, operational support, recruitment, prevention auditing, human resources and operational execution. He has also worked as a compliance specialist travelling throughout New Zealand and areas within Australia.

Grant Le Normand

Warmup / PAVEEZZI / Laminam Sales Rep

Grant is a sales rep and qualified installer of the Warmup underfloor product suite, including under tile, under carpet and shower / wetrooms. He is also the sales rep for PAVEEZZI and Laminam products. Grant started at Impact Tiling in 2018, and loves that the job is forever progressing, taking him around the country on different jobs. He also appreciates the support from working in a family-owned business, and getting to meet new people. Previously, Grant worked in apparel sales / merchandising for more than 10 years. In his spare time, he likes to skate board and do motorcross. He's also a bit of a cook, and previously had a food truck called Citrus and Honey which he describes as an amazing experience. 

Christine Reynolds

Senior Quantity Surveyor

Christine is our Senior Quantity Surveyor, with extensive experience working on a variety of commercial projects over the past 20 years. She has been with Impact Tiling since Feb 2019, and her key responsibilities include project financial management processes, estimating and quantity surveying with a specific focus on the commercial side of the business. She also has a great head for organising and co-ordinating, having previously worked as an administrator and personal assistant. Known for her attention to detail, Christine is skilled at identifying potential risk, has a passion for interior decorating, and works with integrity and authenticity. Holding a NZ National Diploma Quantity Surveying, Christine enjoys the challenges working on big commercial projects and ensuring they are well organised for our operations team to come in and complete the job on time and on budget. In her spare time, Christine likes to read, enjoy wine, play tennis, do gardening and art painting, and spend time with her beautiful cat, family and friends.

Katie Le Normand


Katie is a Residential Estimator, joining the team in 2020. She has a variety of experience across New Zealand and the UK, working in sales and merchandising, quoting and design consultation, staff training, marketing, residential care and childcare. Katie's key responsibilities include measuring and quoting for residential projects, and enjoys working with her 3 brothers in the business. In her spare time, Katie loves spending quality time with her daughter, family and friends. She is very family-orientated, outgoing and social. Katie takes huge pride in her work and is proud to be part of the Impact Team, supporting growth in her brother Robbie's business. 

Alpa Desai

Office Manager 

Alpa is our Office Manager, based in Hamilton and overseeing the smooth running of our back-office support and workflow. Alpa emigrated to New Zealand from India in 2003, and has experience working in administration and sales, having previously worked for companies in the agricultural and horticultural industries. She holds a BCOM from her study in India, as well as a Post Graduate Diploma from Wintec. Married to Kartik, Alpa is mum to daughter Amisha and enjoys spending time with her family and friends, listening to music and watching movies. Alpa appreciates the work-life balance her job at Impact Tiling allows, and sharing her life experiences with her friends and colleagues to inspire them.

Some of the companies we work with

We're proud to be working with some of the leading commercial and residential building and construction companies around New Zealand. 

Our difference

Locally owned and operated
Great communicators
Latest design trends and technology
Professional, qualified installers
Highest install standards
Product guarantees included

Work with us / Careers

Installers / Trades Roles
If you’re a qualified installer of tiling, frameless glass and underfloor heating and you’re looking for your next opportunity, check out our jobs page here

Other Roles
We don’t currently have any other vacancies. If you’d like to be considered for future office, operations or business development roles, you can send us your info and we’ll keep you in mind.

Franchise Opportunities
We are currently expanding our branch network to be nation-wide. If you’re looking for a franchise opportunity to open our next branch, check out our Franchise Page here.

Get in touch to discuss your next project